COMPLAINT IS RESOLVED BY SNAPDEAL.COM
Response Time: 5 Star
Customer Satisfaction Reported: 5 Star
Bhaskar Srinet file complaint against SnapDeal and SnapDeal Seller on ChintalessNagrik.com Facebook Forum about the delivery of Counterfeit accessories for Nikon Digital Cameras.
Bhaskar Srinet from GORAKHPUR ordered Nikon wireless remote ML-L3 from snapdeal and however, after proper checks, he found it was duplicate as per the Nikon guideline here. When he made a return request, SnapDeal asked for 48 hours. After 4 days SnapDeal called Bhaskar Srinet told that they investigated with the seller and came to know the product is genuine and we will not make any return for same. (this message is amended as required, from the original complaint posted on our forum by customer for efficient complaint referring purpose)
We advised the customer to check with the Nikon store and he found that product is not original, moreover he also found he has not received any warranty card supposed to be delivered by the seller.
He Bought abovementioned product on 06/March/2016, having its Invoice number: SBC98E/15-16/2577, ORDER NO.: 12171325659 and SUBORDER NO.: 15306345683
He reported the incident within a required time limit and it took him some time to verify the authenticity of a product.
We request SnapDeal to resolve his complaint or furnish him with a proof that the product is genuine. Moreover, assist him with warranty card.
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